The whole message
Name, callback number, what is wrong in the caller’s words, a good time to call back and an email. Read back, and emailed to you.
An AI, not a call center
A property management answering service that takes the message.
When you can’t pick up, Intake Gateway does, after hours too. It takes a message from the caller (name, number, what is wrong in their words, a good time to call back and their email) and emails it to you after every call except one we are confident is spam.
$149 a month, flat. First month free. Every answered call included. Cancel any time. About 8 hours of a receptionist’s pay (US median, BLS May 2025).
Call the number we give you from your own phone and hear the agent take an intake — up to 15 minutes of test calls, before you add a card. First month free: a 30-day free trial, every answered call included, one trial per firm. Card on file, nothing charged before day 31. No setup fee. Month to month. US businesses, calls in English.
Start with nights and weekends. Forward your line only after hours, only the calls you don’t answer, or every call — a choice you make with your phone carrier or phone system, not a setting here, and can change at any time.
- Intake Gateway LLC, New Mexico
- Terms, Privacy and DPA public
- An AI disclosure opens every call
- Recordings stay behind your sign-in
- First month free: no charge for 30 days
First month free, then $149 a month
- Confirm your email: we send a link that signs you in, no password.
- Set up your agent: tell us about your firm, then call your number and hear it.
- Forward your calls to your number and add a card at checkout; the first month is free.
What happens when a tenant or owner calls
It answers, takes the message and makes no promises for you.
- Each call opens with the caller told they are speaking with an AI assistant, that the call is recorded and transcribed so your team can follow up, and that staying on the line means they consent.
- Then it asks, one question at a time, for the caller’s full name, the best callback number, what is wrong in their own words, a good time to call back and their email.
- The name, the callback number and, when given, the email are read back before it closes.
- Tenants, owners, vendors, prospective renters and sales calls all leave a message the same way.
- Someone hurt or in danger right now is told to call 911, or 988 if it is about harming themselves, and the message is marked urgent.
- A caller who says a problem is urgent has the message marked urgent, in the caller’s words.
- It never transfers a call, to anyone.
- It gives no advice, quotes no price, books, confirms or cancels nothing, and promises nothing about what your team will do or when, so no repair is dispatched and no visit is promised. Your team decides at the callback.
- The line is English only, so a caller who cannot continue in English is told so.
What it does
A message for your team, not a dispatcher.
Urgent when the caller says so
If someone says it is urgent, the message is marked urgent. Anyone in danger is told to call 911 first.
Nothing promised for you
No advice, no price, no booking and no word on who will come or when. What needs your word waits for your team’s callback.
Pricing
One plan. Every answered call included.
One plan, $149 a month, every answered call included. Fair use is a guide of up to 100 answered calls a month for one firm’s own line, not a cap: nothing meters your calls or cuts them off at that number. If you are consistently and substantially above it, we may get in touch to agree terms that fit that volume, and if we cannot agree any, the Terms of Service let either side end the plan.
Intake Gateway
$149 / month
- Every answered call included — nothing is metered or billed per call
- 24/7 message-taking, in English
- A message from every caller; no call is transferred
- An email with the summary and intake after every call except one we are confident is spam