Trust
You have never heard of us, there is nobody here to call, and what we are asking for is the phone number your firm’s cases arrive on. No adjective settles that.
Our AI agent answers the demo line, in English or Spanish, for a made-up firm.
So: who we are, what happens to a caller’s recording, what the system does when something breaks, and — the part most sites leave out — what we do not have.
The company
Intake Gateway LLC, a New Mexico limited liability company. One product, the one described on this site, sold in the United States.
There is no sales team, and no phone number to call us. Not an oversight on a telephone product — a decision. Nobody demos this to you, nobody quotes you, nobody schedules an onboarding call, and nobody has to be paid to do any of it, which is most of why the price is one number on a public page. Everything reaches us at contact@intakegateway.com, the same mailbox the legal documents name.
We publish no committed response time, and the Terms of Service say so rather than promising something we would miss at two in the morning. Support is email, answered as quickly as we can answer it.
In writing
Five, and they are what governs — not this page, which is a description written to be read quickly.
Each one is linked above and in the footer of every page. You agree to them when you create an account. We give you seven days’ notice by email before a material change to the Terms, the Subscription Agreement (and the Data Processing Addendum under it) or the cancellation policy takes effect; a material change to the Privacy Policy takes effect when it is posted, and we email you when it is.
Read the Data Processing Addendum first if you read only one. It names every provider that touches a call, and it is the document that makes us your processor rather than another company with your callers’ data.
Your callers’ data
That is a description of how the system works, not a warranty. The Privacy Policy and the Data Processing Addendum are the documents that commit us to anything, and they are deliberately more careful than this list — read them before you rely on it.
When something breaks
A missed call is the failure this product exists to prevent, so the defaults all lean the same way: answer, flag, retry, and tell you.
Before a call is answered we check the number against your own line’s history and your billing. If any of that cannot be answered in time — a slow query, an outage on our side, anything unexpected — the call is put through anyway. A call wrongly turned away is a case you never hear about, which is the one failure that cannot be noticed and cannot be undone.
If an urgent call is transferred to your number and it is not picked up, the caller comes back to the agent and is promised a callback -- or, for an ordinary case with a calendar connected, offered a consultation -- and the call is flagged for you. It does not ring out into a voicemail box the caller has already decided not to use.
If your Clio cannot be reached, the conflict check is flagged for your review rather than guessed, and the intake carries on. The contact write-back waits and retries for about two days, backing off as it goes, and is never sent twice.
The conversation itself runs on our voice provider’s telephony. A dashboard you cannot load does not mean your line has stopped answering. What a fault here can delay is the work around a call — the conflict check, a booking, the email. The email and the Clio write are queued and retried rather than dropped; a conflict check or a booking that cannot complete during the call is flagged for your review, never guessed.
Your number never moves: it stays with your carrier, and you reach us by forwarding it. Turning that forwarding off puts your line back, at any hour, without asking us or waiting for us — on AT&T or T-Mobile, check that it didn't also switch off your carrier voicemail. That is the whole of what you would have to do if we disappeared overnight.
Plainly
A page like this is worth nothing if it only lists the good parts.
We do not have one, and we are not going to imply we do with a badge. What we do is described above; the Data Processing Addendum is where it is written down as an obligation.
The Terms of Service disclaim both, in as many words. You are reading that here rather than finding it in section 12 after you signed.
Every contact with us is by email, including support, including cancellation questions, including the day something is wrong. That is deliberate — it is the reason one attorney can be set up in an afternoon at this price — but it is a real trade and it should be a knowing one.
There are none to show. This is a new product, and the first firms on it will be the first firms on it. If a quote or a logo ever appears on this site it will be a real one, given by a firm that agreed to it.
The other half of trusting this with your line is what a caller hears. Every call opens with the same fixed disclosure, word for word, and the agent does not evaluate a case, quote a fee of its own, promise representation, or send an engagement letter — it has none to send.
The exact opening a caller hears, and the rest of the call step by step