An AI, not a call center or a live receptionist

Product liability intake that answers your firm’s phone.

Intake Gateway answers your firm’s line when you can’t and takes a defective-product call: who makes it for your conflict check, whether the caller still has it and whether it had been repaired or altered, and a live transfer offered when it might be thrown away or sent back.

$149 a month, flat. First month free. Every answered call included. Cancel any time. About 8 hours of a receptionist’s pay (US median, BLS May 2025).

Get your number and hear your agent — no card yet Call the demo line: (608) 530-6116

See the dashboard Try the website chat

Check the AI’s work: each intake email gives its summary and what the caller told it, and the call’s recording and full transcript are in your dashboard. AI intake and the ethics rules

Call the number we give you from your own phone and hear the agent take an intake — up to 15 minutes of test calls, before you add a card. First month free: a 30-day free trial, every answered call included, one trial per firm. Card on file, nothing charged before day 31. No setup fee. Month to month. US firms, calls in English and — if you switch it on — Spanish.

Start with nights and weekends. Forward your line only after hours, only the calls you don’t answer, or every call — a choice you make with your phone carrier or phone system, not a setting here, and can change at any time.

Intake Gateway LLC, New Mexico
Terms, Privacy and DPA public
An AI disclosure opens every call
Recordings stay behind your sign-in
First month free: no charge for 30 days

Caller

Yeah — hi. I got hit on the way home from work on Tuesday, and my neck has been really bad since.

Agent

I'm sorry that happened. Take me through it — what happened on Tuesday?

Read the whole call

Hear our agent take an intake on the demo line, 75 seconds

Recorded on our demo line: our AI agent answering an automated test caller who plays an invented person. It starts after the opening disclosure every call begins with.

From the recording:

Caller (invented)

I was rear-ended Tuesday while stopped at a red light on Park Street in Madison. The insurance adjuster called this morning asking for a recorded statement and quick settlement, and that worries me.

Agent

That would worry anyone. Were you hurt in the crash?

Caller (invented)

Yes. I went to the ER that night; they said it was soft tissue, but my neck still hurts and I can’t turn my head properly.

Read the whole recording (machine transcript, unedited)

Caller (invented): I was rear-ended Tuesday while stopped at a red light on Park Street in Madison. The insurance adjuster called this morning asking for a recorded statement and quick settlement, and that worries me.

Agent: That would worry anyone. Were you hurt in the crash?

Caller (invented): Yes. I went to the ER that night; they said it was soft tissue, but my neck still hurts and I can’t turn my head properly.

Agent: And are you working with another attorney on this already?

Caller (invented): No, I haven’t talked to any lawyer yet.

Agent: Thank you for telling me that -- I'm going to take this down for the office. Before we get into the details, I need to take a couple of names for our records. Can I start with your full name?

Caller (invented): Dana Whitfield.

Agent: Dana Whitefield. And do you know the name of the other driver?

Caller (invented): It’s Dana Whitfield—W-h-i-t-f-i-e-l-d. The other driver was Ray Kessler.

Agent: Dana Whitfield, W-H-I-T-F-I-E-L-D, and the other driver, Ray Kessler. Is that right?

Caller (invented): Almost—Ray Kessler, K-e-s-s-l-e-r.

Agent: Dana Whitfield, and Ray Kessler, K-E-S-S-L-E-R. Is that right?

Caller (invented): Yes, that’s right.

Agent: And what's the best number to reach you on?

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First month free, then $149 a month

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A defective product, as the agent takes it

Who makes it, whether the caller still has it, and a live transfer before it is lost.

Someone hurt by a defective product is an injury call: the agent takes a full intake, and lets the caller tell what happened in their own words before anything structured.
It asks whether they are already working with another attorney on it. A caller who already has a lawyer on that matter is ended politely, with no conflict check and no more questions.
For your conflict check it asks whether the caller knows who makes the product.
For a product it asks early whether the caller still has it, then what it is, its make and model, where they got it, when, and whether it had been repaired or altered.
For a hurt adult it asks, one question at a time, whether they have seen a doctor, whether they are still being treated, any hospital stay, surgery, missing work and ongoing pain.
A product the caller might throw away or send back is evidence about to disappear: the agent offers to put the caller through to you live, in the hours you allow transfers, instead of booking a consultation.
Asked whether to keep the product or what to tell an insurance company, it gives no advice: it says that is near the top of what the attorney will want to talk about.
A death from the product, or a life-threatening injury that has already happened, earns the same offer; an emergency still going on is sent to 911, never put through to your firm.
A product that did something it plainly shouldn’t, when the caller had not altered it, goes in the summary as responsibility clearly with someone else; on its own it never earns a transfer.
A business on the other side, rather than an individual, goes in the summary as real insurance behind the other side; on its own it never earns a transfer.
It never says whether your office takes the case, whether it sounds strong or what it is worth: that is for your attorney, from the email.

Every question the intake asks

Not a message-taker

A generic AI receptionist takes a message. This one runs your intake.

Real personal injury qualification

Any kind of injury, not just crashes: what happened and when, injuries and treatment, who is responsible, whether an adjuster has already called. Then the questions that only matter for what actually happened — a police report for a crash, how long the hazard had been there for a fall, who owns the dog, whether they still have the product. Asked as a conversation, not read as a form.

Urgent cases offered a live transfer

A fatality, anything involving a city or a public body, an adjuster pushing for a recorded statement, evidence about to disappear: the agent recognizes the signs and offers to put the caller through to you live, in the hours you allow transfers. When it is unsure, it offers the transfer.

A callback promised, or a consultation booked or requested

Every routine caller is told the office will call them back, and gives the time that suits them. Connect a calendar and the agent books an ordinary case's consultation instead, from your real availability, while the caller is still on the phone, or requests one where your calendar asks you to confirm.

The whole call, step by step

Pricing

One plan. Every answered call included.

One plan, $149 a month, every answered call included. Fair use is a guide of up to 100 answered calls a month for one firm’s own line, not a cap: nothing meters your calls or cuts them off at that number. If you are consistently and substantially above it, we may get in touch to agree terms that fit that volume, and if we cannot agree any, the Terms of Service let either side end the plan.

Intake Gateway

$149 / month

Every answered call included — nothing is metered or billed per call
24/7 intake in English, and in Spanish if you switch it on
Urgent cases are offered a live transfer in your hours; others get a callback, or a booked or requested consultation for an ordinary case once a calendar is connected
An email with the summary and intake after every call except one we are confident is spam

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