AI intake for personal-injury law firms

Legal intake software that answers your firm’s phone and runs the intake.

Not an intake form or a CRM: Intake Gateway answers your firm’s phone when you can’t, runs a real personal-injury intake and emails you the facts after every call except one we are confident is spam.

$149 a month, flat. First month free. Every answered call included. Cancel any time. About 8 hours of a receptionist’s pay (US median, BLS May 2025).

Get your number and hear your agent — no card yet Call the demo line: (608) 530-6116

See the dashboard Try the website chat

Check the AI’s work: each intake email gives its summary and what the caller told it, and the call’s recording and full transcript are in your dashboard. AI intake and the ethics rules

Call the number we give you from your own phone and hear the agent take an intake — up to 15 minutes of test calls, before you add a card. First month free: a 30-day free trial, every answered call included, one trial per firm. Card on file, nothing charged before day 31. No setup fee. Month to month. US firms, calls in English and — if you switch it on — Spanish.

Start with nights and weekends. Forward your line only after hours, only the calls you don’t answer, or every call — a choice you make with your phone carrier or phone system, not a setting here, and can change at any time.

Intake Gateway LLC, New Mexico
Terms, Privacy and DPA public
An AI disclosure opens every call
Recordings stay behind your sign-in
First month free: no charge for 30 days

Caller

Yeah — hi. I got hit on the way home from work on Tuesday, and my neck has been really bad since.

Agent

I'm sorry that happened. Take me through it — what happened on Tuesday?

Read the whole call

Hear our agent take an intake on the demo line, 75 seconds

Recorded on our demo line: our AI agent answering an automated test caller who plays an invented person. It starts after the opening disclosure every call begins with.

From the recording:

Caller (invented)

I was rear-ended Tuesday while stopped at a red light on Park Street in Madison. The insurance adjuster called this morning asking for a recorded statement and quick settlement, and that worries me.

Agent

That would worry anyone. Were you hurt in the crash?

Caller (invented)

Yes. I went to the ER that night; they said it was soft tissue, but my neck still hurts and I can’t turn my head properly.

Read the whole recording (machine transcript, unedited)

Caller (invented): I was rear-ended Tuesday while stopped at a red light on Park Street in Madison. The insurance adjuster called this morning asking for a recorded statement and quick settlement, and that worries me.

Agent: That would worry anyone. Were you hurt in the crash?

Caller (invented): Yes. I went to the ER that night; they said it was soft tissue, but my neck still hurts and I can’t turn my head properly.

Agent: And are you working with another attorney on this already?

Caller (invented): No, I haven’t talked to any lawyer yet.

Agent: Thank you for telling me that -- I'm going to take this down for the office. Before we get into the details, I need to take a couple of names for our records. Can I start with your full name?

Caller (invented): Dana Whitfield.

Agent: Dana Whitefield. And do you know the name of the other driver?

Caller (invented): It’s Dana Whitfield—W-h-i-t-f-i-e-l-d. The other driver was Ray Kessler.

Agent: Dana Whitfield, W-H-I-T-F-I-E-L-D, and the other driver, Ray Kessler. Is that right?

Caller (invented): Almost—Ray Kessler, K-e-s-s-l-e-r.

Agent: Dana Whitfield, and Ray Kessler, K-E-S-S-L-E-R. Is that right?

Caller (invented): Yes, that’s right.

Agent: And what's the best number to reach you on?

Get your number and hear your agent — no card yet

First month free, then $149 a month

Already have an account? Sign in

What it does on every call

From the first ring to the intake in your inbox.

It answers 24/7 whenever you route calls to it: only after hours, only when you don't answer, or all the time. Keep your number: forward it to the line we give you, and your number stays with your carrier.
Every call opens with a fixed disclosure, sent as the agent’s opening line rather than composed on the call: the caller is speaking with an AI assistant and not an attorney, the call is recorded and transcribed, staying on the line is consent, and anyone who would rather not be recorded can hang up.
The intake runs in English, and in Spanish if you switch it on, at no extra cost.
A callback promised to the caller, with the time that suits them passed to you — or, with a Cal.com calendar connected, an ordinary case’s consultation booked, or requested where your calendar asks you to confirm, while the caller is on the line.
Clio and a calendar are optional. Connect Clio and you get the automated conflict check and the contact written back; without either, the agent still answers, qualifies, offers urgent callers a live transfer and emails you the intake.
After every call except one we are confident is spam, an email with the facts: a hot case named in the subject line, who called, the conflict check if you connected Clio, the summary and the intake. Never the recording or the transcript: those stay behind your sign-in.
Set up in an afternoon, without talking to anyone: no quote, no onboarding call, no specialist.

Read a sample call, start to finish

Not a message-taker

A generic AI receptionist takes a message. This one runs your intake.

Real personal injury qualification

Any kind of injury, not just crashes: what happened and when, injuries and treatment, who is responsible, whether an adjuster has already called. Then the questions that only matter for what actually happened — a police report for a crash, how long the hazard had been there for a fall, who owns the dog, whether they still have the product. Asked as a conversation, not read as a form.

Urgent cases offered a live transfer

A fatality, anything involving a city or a public body, an adjuster pushing for a recorded statement, evidence about to disappear: the agent recognizes the signs and offers to put the caller through to you live, in the hours you allow transfers. When it is unsure, it offers the transfer.

You hear every call

The recording, the transcript, a summary and the structured intake for every call are in your dashboard. Download what you need for your file: the recording, transcript, summary and intake are removed on a fixed schedule measured from each call.

The whole call, step by step

Pricing

One plan. Every answered call included.

One plan, $149 a month, every answered call included. Fair use is a guide of up to 100 answered calls a month for one firm’s own line, not a cap: nothing meters your calls or cuts them off at that number. If you are consistently and substantially above it, we may get in touch to agree terms that fit that volume, and if we cannot agree any, the Terms of Service let either side end the plan.

Intake Gateway

$149 / month

Every answered call included — nothing is metered or billed per call
24/7 intake in English, and in Spanish if you switch it on
Urgent cases are offered a live transfer in your hours; others get a callback, or a booked or requested consultation for an ordinary case once a calendar is connected
An email with the summary and intake after every call except one we are confident is spam

Get your number and hear your agent — no card yet

Everything about billing