Spanish intake for New York firms
Intake Gateway picks up your New York firm’s line when nobody can and runs a real personal-injury intake, in English or, once you switch Spanish on, in Spanish for a caller who accepts the offer.
$149 a month, flat. First month free. Every answered call included. Cancel any time. About 8 hours of a receptionist’s pay (US median, BLS May 2025).
Check the AI’s work: each intake email gives its summary and what the caller told it, and the call’s recording and full transcript are in your dashboard. AI intake and the ethics rules
Call the number we give you from your own phone and hear the agent take an intake — up to 15 minutes of test calls, before you add a card. First month free: a 30-day free trial, every answered call included, one trial per firm. Card on file, nothing charged before day 31. No setup fee. Month to month. US firms, calls in English and — if you switch it on — Spanish.
Start with nights and weekends. Forward your line only after hours, only the calls you don’t answer, or every call — a choice you make with your phone carrier or phone system, not a setting here, and can change at any time.
Caller
Yeah — hi. I got hit on the way home from work on Tuesday, and my neck has been really bad since.
Agent
I'm sorry that happened. Take me through it — what happened on Tuesday?
Hear our agent take an intake in Spanish on the demo line, 90 seconds
Recorded on our demo line: our AI agent answering an automated test caller who plays an invented person. It starts at the offer to continue in Spanish, at the end of the English opening disclosure.
From the recording:
Agent
Y si prefiere continuar esta llamada en español, con gusto lo hacemos; solo dígamelo.
Caller (invented)
Sí, en español, por favor.
Agent
Gracias por llamar a Example Injury Law (Demo). Está hablando con un asistente de inteligencia artificial, no con un abogado, y esta llamada se graba y se transcribe con fines de calidad, evaluación del caso y mantenimiento de registros legales. Hablar conmigo no significa que ya sea cliente de la oficina: un abogado revisa lo que usted me cuente, y la oficina se va a comunicar con usted. Al permanecer en la línea, usted da su consentimiento para que se grabe la llamada. Si prefiere que no se grabe, puede colgar ahora. Si no, empecemos: cuénteme un poco qué fue lo que pasó.
Caller (invented)
El viernes pasado en la noche, estaba parada en un semáforo en Culebra Road, en San Antonio, y una camioneta me chocó por detrás. La aseguradora del otro conductor me llamó ayer para que firme unos papeles, y eso me preocupa.
Agent: Y si prefiere continuar esta llamada en español, con gusto lo hacemos; solo dígamelo.
Caller (invented): Sí, en español, por favor.
Agent: Gracias por llamar a Example Injury Law (Demo). Está hablando con un asistente de inteligencia artificial, no con un abogado, y esta llamada se graba y se transcribe con fines de calidad, evaluación del caso y mantenimiento de registros legales. Hablar conmigo no significa que ya sea cliente de la oficina: un abogado revisa lo que usted me cuente, y la oficina se va a comunicar con usted. Al permanecer en la línea, usted da su consentimiento para que se grabe la llamada. Si prefiere que no se grabe, puede colgar ahora. Si no, empecemos: cuénteme un poco qué fue lo que pasó.
Caller (invented): El viernes pasado en la noche, estaba parada en un semáforo en Culebra Road, en San Antonio, y una camioneta me chocó por detrás. La aseguradora del otro conductor me llamó ayer para que firme unos papeles, y eso me preocupa.
Agent: No puedo aconsejarle sobre eso, pero es de lo primero que el abogado va a querer hablar con usted. ¿Y actualmente está trabajando con otro abogado en este asunto?
Caller (invented): No, todavía no he hablado con ningún abogado sobre esto.
Agent: Gracias por contarme. Antes de los detalles, necesito un par de nombres para nuestros registros. ¿Me dice su nombre completo?
Caller (invented): Lucía Herrera.
Agent: Lucía Herrera. ¿Y sabe el nombre del otro conductor?
Caller (invented): Sí, se llama Mark Dawson.
Agent: Mark Dawson. ¿Y cuál es el mejor número de teléfono para comunicarnos con usted?
Spanish in New York
Not a message-taker
A fatality, anything involving a city or a public body, an adjuster pushing for a recorded statement, evidence about to disappear: the agent recognizes the signs and offers to put the caller through to you live, in the hours you allow transfers. When it is unsure, it offers the transfer.
Every routine caller is told the office will call them back, and gives the time that suits them. Connect a calendar and the agent books an ordinary case's consultation instead, from your real availability, while the caller is still on the phone, or requests one where your calendar asks you to confirm.
The recording, the transcript, a summary and the structured intake for every call are in your dashboard. Download what you need for your file: the recording, transcript, summary and intake are removed on a fixed schedule measured from each call.
Pricing
One plan, $149 a month, every answered call included. Fair use is a guide of up to 100 answered calls a month for one firm’s own line, not a cap: nothing meters your calls or cuts them off at that number. If you are consistently and substantially above it, we may get in touch to agree terms that fit that volume, and if we cannot agree any, the Terms of Service let either side end the plan.
$149 / month
Questions
More than one in seven people in New York aged five and over (US Census Bureau, American Community Survey 2024 one-year estimates, table S1601). Many of them speak English too; the figure is everyone who speaks Spanish at home, not only those who would rather be helped in it.
No. New York bars practicing law without a license under Judiciary Law §§ 478 and 484, a misdemeanor under § 485. The agent never gives legal advice or predicts an outcome: that is a hard rule, not a setting. Asked a legal question, such as whether a caller has a case, it does not answer it, and says who will.
Yes, for a caller who switches. With Spanish on, one Spanish sentence follows the English disclosure; a caller who takes it up gets the whole intake in Spanish, starting with the full recording disclosure in Spanish, because consent to words a caller didn’t follow isn’t really consent.
Because the disclosure is fixed: the same words for every firm and every state, and no firm can switch it off. Only your firm’s name in it and, with Spanish on, the Spanish offer change. Whether its wording meets your bar’s rules is for you to check.
Yes. The New York State Bar Association publishes guidance on lawyers’ use of generative AI; check its current version. We don’t read it for you: whether this product fits your duties under it is for you and your counsel.
With Spanish off, a caller who can’t go on in English hears one sentence in Spanish saying this line can only help them in English and that the office will get their number, and the call ends. No intake is taken in a language they didn’t understand, and you still get the email with their number.