An AI, not a call center or a live receptionist
Intake Gateway answers your firm’s line when you can’t, takes a call about a DUI arrest once you switch criminal defense on, and emails you the facts after every call except one we are confident is spam.
$149 a month, flat. First month free. Every answered call included. Cancel any time. About 8 hours of a receptionist’s pay (US median, BLS May 2025).
Check the AI’s work: each intake email gives its summary and what the caller told it, and the call’s recording and full transcript are in your dashboard. AI intake and the ethics rules
Call the number we give you from your own phone and hear the agent take an intake — up to 15 minutes of test calls, before you add a card. First month free: a 30-day free trial, every answered call included, one trial per firm. Card on file, nothing charged before day 31. No setup fee. Month to month. US firms, calls in English and — if you switch it on — Spanish.
Start with nights and weekends. Forward your line only after hours, only the calls you don’t answer, or every call — a choice you make with your phone carrier or phone system, not a setting here, and can change at any time.
Caller
Yeah — hi. I got hit on the way home from work on Tuesday, and my neck has been really bad since.
Agent
I'm sorry that happened. Take me through it — what happened on Tuesday?
Hear our agent take a criminal-defense intake on the demo line, 27 seconds
Recorded on our demo line: our AI agent answering an automated test caller who plays an invented person. It starts after the opening disclosure every call begins with.
From the recording:
Caller (invented)
My brother was arrested last night in Milwaukee, around midnight, after a traffic stop. He’s still in county jail, and his first court date is early tomorrow morning, so I’m really worried.
Agent
That sounds like a very stressful situation. Just to make sure I get you to the right person -- is this about an injury?
Caller (invented)
No, it’s not an injury. He was arrested for operating while intoxicated.
Caller (invented): My brother was arrested last night in Milwaukee, around midnight, after a traffic stop. He’s still in county jail, and his first court date is early tomorrow morning, so I’m really worried.
Agent: That sounds like a very stressful situation. Just to make sure I get you to the right person -- is this about an injury?
Caller (invented): No, it’s not an injury. He was arrested for operating while intoxicated.
Agent: I can take a message and make sure the right person at the office gets it. Can I start with your name?
A DUI, as the agent takes it
Not a message-taker
Every routine caller is told the office will call them back, and gives the time that suits them. Connect a calendar and the agent books an ordinary case's consultation instead, from your real availability, while the caller is still on the phone, or requests one where your calendar asks you to confirm.
The recording, the transcript, a summary and the structured intake for every call are in your dashboard. Download what you need for your file: the recording, transcript, summary and intake are removed on a fixed schedule measured from each call.
Connect Clio and the caller is added there as a contact after the call — name, phone, email and address, nothing re-typed. The full intake arrives by email and in your dashboard, with Clio or without — the product works either way.
Pricing
One plan, $149 a month, every answered call included. Fair use is a guide of up to 100 answered calls a month for one firm’s own line, not a cap: nothing meters your calls or cuts them off at that number. If you are consistently and substantially above it, we may get in touch to agree terms that fit that volume, and if we cannot agree any, the Terms of Service let either side end the plan.
$149 / month